Returns Policy

Satisfaction Guarantee

We stock quality pool and spa products and are confident that you will be very pleased with your purchase. If for any reason you are not satisfied please return it to us for a refund or exchange within 7 days of the purchase date. The refund will cover the purchase price of the returned product, including return shipping.

Faulty or Incorrect Products

We take full responsibility for the safe arrival of the products that you order from us. We will replace at our expense any product that is damaged during transit, is the incorrect product, or is deemed defective during manufacturing.

Conditions:

  • You must contact us within 7 days of the date the product was received.
  • The product must be returned in the same conditions it was received.
  • Products damaged because of incorrect use, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.

If you have any questions about our return policy, please contact us on 027 557 5072 or through our "contact us" form.

Steps to return a product:

To return a product simply follow the steps below:

  1. Call, email, or Contact Us to discuss your concern.
  2. A pre-paid courier ticket will be sent to you for the return.
  3. Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
  4. Address the package as follows:
    Pool Water Specialists, 36 Zita Avenue, Whangaparaoa, Auckland 0930
  5. Ship the product to us using a the pre-paid label we will supply.
  6. Once your product is received, the return will be processed within 5 business days and a refund or exchange will be issued. Refunds will be issued via internet banking.


Contact Us For More Information
Address: 36 Zita Ave, Auckland, Hibiscus Coast, New Zealand
Postal: 36 Zita Ave
Phone: 0275575072
Web: https://www.poolwater.co.nz
Email: ally@poolwater.co.nz